What should I bring to my appointment?
You should bring the following to your appointment.
- Referral letter from your GP or Specialist
- Blood results (if any)
- Xray and other scans (if any)
- Medicare card (Pensioner Card if applicable)
- List of Medications
- Private health insurance details
Please arrive 10 minutes before your initial consultation to allow time to complete paperwork.
Will I be charged for the consultation?
We are not a bulk billing practice. You will be required to pay for your consultation on the day. Our practitioners’ fees vary and therefore patients are advised of the consultation cost by the secretarial staff.
Payment can be made by EFTPOS (Visa or MasterCard) on the day of your visit. We do not take CASH.
Do I need a referral?
Yes. When you are visiting one of our specialists for Rheumatology, Neurology or Nephrology conditions you will require a valid referral from your GP or treating doctor if you wish to receive a rebate from Medicare.
Referrals from your GP are generally valid for a period of 12 months, while referrals from Specialists are valid for only 3 months.
Do I need referral for Telehealth Consultation?
If you want to be eligible for a Medicate rebate, and you live in a Telehealth eligible area, you will need an active GP referral.
Do I get a rebate?
For our specialists you are eligible for a rebate through Medicare with a valid doctor’s referral. Unfortunately, consultations are not covered through Private health insurance.
For allied health care practitioners you are eligible for a rebate through your Private health insurance depending on your level of cover.
What if I do not have a referral?
If you do not have a current referral for your visit you will not be able to claim the Medicare rebate for your visit. Payment will be required in full for your visit if you do not have a current referral or if you have private insurance.
How long will my appointment take?
Appointment duration will vary depending on the treating practitioner. Some may require further investigations (X-ray, MRI, Ultrasound) to be ordered. These may be performed on the day or you may be required to return for a follow up consultation to review your results.
We recognise that your time is valuable and we make every effort to run on time. Occasionally emergencies occur or patients require more time than anticipated. This may cause scheduling delays beyond our control.
We apologise if we keep you waiting.
Do you have a cancellation Policy?
Yes. We will send you a confirmation text 4 days prior to your appointment. Should you need to cancel or reschedule your appointment please call the clinic during business hours allowing at least 1 days’ notice.
We generally have waiting lists for appointments and as a courtesy to other patients, request that you provide notice for cancellation in timely manner.
What are your business hours?
ISM Care is opened Monday to Friday, 9:00 am -5:00pm.
Phones are answered between 9:00am-5:00pm, Monday – Thursday, and 9:00am -4:00pm on Fridays.
Phones are closed between 1:00pm-2:00pm, Monday to Friday, for lunch hour.